Practice Management
Janice A Bennett – Practice Manager
Riett Henderson – Deputy Practice Manager
The Practice Manager manages all of the business aspects of the Practice such as making sure that the right systems and the right people are in place in order to provide a high quality of patient care these include; human resources, finance, patient safety, premises, equipment and IT (information technology). The Practice Manager supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.
Our Practice Manager / Deputy will be pleased to discuss any non-medical problems you may have or listen to suggestions you may have for improving the services offered.
Data Administrators
Audrey Christie
Rachel Rintoul
Mrs Kerry Davidson
Receptionists
Miss Fiona Aitken
Mrs Jan Maher
Mrs Norma Marr
Teri Welsh
Mrs Kimberly Aitken
Mrs Lauren Buxton
Reception staff attend to patients on the phone and in person. They coordinate appointments and manage documentation to facilitate the smooth running of the Practice. The Reception Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.